Shipping & Returns
Shipping Policy
Our shipping policy ensures a smooth and reliable experience for our customers. We offer shipping within Canada and the USA, with orders typically processed within 1-7 business days. Shipping costs are determined at checkout based on order weight and location. Free shipping is available on domestic orders exceeding 50 dollars. Once dispatched, customers receive a shipping confirmation email with tracking information for easy monitoring. While delivery times vary, our team is dedicated to providing timely updates and support for any inquiries. Please ensure accurate delivery details to avoid delays. For further assistance or international shipping inquiries, contact our customer support team. Thank you for choosing SLShop for your Sri Lankan grocery needs!
Return & Exchange Policy
At SLShop, we strive to ensure your satisfaction with every purchase. In the unlikely event that your order arrives damaged during shipping, we offer two options for resolution. Customers may choose to receive loyalty points equivalent to the purchase amount, which can be redeemed on future orders, or opt for a refund. For exchanges unrelated to shipping damages, customers are responsible for covering return shipping costs. We kindly ask that all returns and exchanges be initiated within 7 days of receiving your order and that items are returned in their original condition. Our dedicated customer support team is available to assist with any inquiries or concerns regarding returns and exchanges. Thank you for choosing SLShop – your satisfaction is our priority.